A complete upgrade to both the programming and equipment was done to an existing system installed by another company. In the process we were able to fix issues the previous system had and simplify the functionality and user interface (UI). The system is comprised of Crestron distributed audio, distributed video, shades and lighting with integrated HVAC control. In the upgrade process the system was retrofitted with our proactive monitoring platform allowing it to be monitored by us as well as the property management company.